So, how do you communicate with your customers today ? E-mail’s, traditional ticketing system through your help-desk and similar solutions? That is exactly what they did back in 1700′s. (Okay, they didn’t have e-mail back then, but you get the idea.) There is a better way: Our “Guest Management”. You can create customer/guest accounts in your cyber workplace on the fly (at will) so that your customers and guests can securely log into your organization. Once they are in, they will be able to use advanced discussion management system, helpdesk, secure chat or anything that you want them to see. Their degree of access is completely customizable. This way communication with your customers, vendors and guests is transparent, centralized, and easy. Your customers will feel at home.
A few highlights are,
- Self service guest management so that your IT can concentrate on complex issues
- You control your customer’s visibility into your organization
- They come in your cyber workplace, want to discuss your customer’s sensitive information – go do it!
- Your employee’s work time-zones are respected, thus your east coast employees never work at 5:00 PST
