Existing helpdesk systems concentrate mainly on external customers, while we’ve thought it out from internal as well as external customer standpoint. Let’ see how this will make your employees more accountable and responsible,
- Cloud based helpdesk accessible via laptops, iOS/Android powered devices
- Strict team oriented approach
- No maintenance whatsoever
- Customer first model for ultimate service
- Self service SLA design, your managers put SLA matrix per their team’s job responsibilities
- Remote control enabled, your employees can access helpdesk via virtually any device in the world
- Innovation index tells you how your organization is doing today and how it may behave in future
- Auto connected with other modules (e-mail, business discussions etc.) for better business velocity
